General conditions
All the “terms and conditions” of the online store https://acoresmel.pt/ of the ENI José Alberto Moniz Gomes., Headquartered at Rua dos Montes de Nossa Senhora Carmo, 37 9545 – 243 Fenais da Luz, legal person n ° 155321501, which is also their number registration at the Commercial Registry Office of Ponta Delgada applies to all equipment / producer / services ordered on this site.
The customer must carefully read the “terms and conditions” each time he accesses the site.
Products and prices
The ENI José Alberto Moniz Gomes offers, through the online store, a wide range of products for sale.
The offer for each product is limited to the existing stock.
The company reserves the right, at any time and without prior notification, to replace or modify the available products, the respective prices and the conditions presented.
If the customer continues to access the site, they will be deemed to have accepted such changes.
All prices include VAT at the legal rate in force in the Autonomous Region of the Azores.
Prices are always shown in euros.
The images shown may not correspond exactly to the product presented. For technical reasons, the colors shown may also differ slightly from the actual colors.
In very specific cases, the descriptions may have errors and, therefore, the description in the manufacturer should also be consulted.
“Order-to-order” products take, on average, up to two weeks, but there are specific products or due to out-of-stock items that may take longer.
Prices and specifications are subject to change without notice.
The company declines any responsibility for any errors published on the website.
The weight of each product does not correspond to the correct value, but rather to the approximate value.
Orders
Orders in the online store can be placed 24 hours a day, 7 days a week, except in cases of failure due to force majeure.
While browsing the online store, you can add to the shopping cart by clicking on the “buy” button.
When you have finished selecting the products, you can select the option, at the top of the site, “x products” / “Cart”, to make and complete the purchase.
In the “shipping” field, you can choose to pick up at our Ribeira Grande store, located at Parque Industrial Beco da Via G nº1 Freguesia da Conceição, 9600-499 Ribeira Grande.
18.1 We have delivery to mainland Portugal, the Azores islands and Madeira islands.
18.2 With pickup at the Ribeira Grande store there is no cost of shipping.
Only orders whose deliveries are made in mainland Portugal and in the Autonomous Regions of Madeira and the Azores will be accepted.
After entering your personal data, also confirm your intention to place the order.
After confirmation, the order will be processed and cannot be canceled, except for the right of withdrawal under points 31 to 35.
Your order will not be accepted and the contract is not concluded until you receive, by e-mail, confirmation of acceptance of the order and make payment for it.OU22. Your order will not be accepted and the contract is not concluded until you receive, by e-mail, the final value updated according to available stock and shipping costs, accept the updated values and make payment within 48 hours after receiving the email.
Payment must be made at the time of order confirmation.
Accepted payment methods are: PayPal, ATM reference, MB Way or bank transfer;
Package delivery
The order will be delivered by courier (ctt, freight forwarder, ems or other service).
The shipping period will, in principle, be up to 48 hours on business days, starting from the date of receipt and confirmation of payment of the order by the company, unless stock is out of stock, in which an alternative shipping period will be proposed.
If no one is found at the address indicated, the order will be at the ctt station or freight forwarder in the area of the abovementioned address, for 3 working days, after which it will be returned to the company. After this deadline, the articles will return to pcbem and later a new delivery will be scheduled, which will be paid for by the customer.
– We do our best to have your product changed as quickly as possible, but the resolution time is not up to us alone. All products that arrive at our facilities are tested and shipped within 48 hours. Thereafter it becomes the responsibility of manufacturers and suppliers.
– In the case of discontinued products, the exchange can be made for an equivalent or superior product currently on sale, but this exchange is the responsibility of the supplier or manufacturer, if it is not possible, the value can be returned.
Contract termination and returns
The customer has the right to cancel the purchase if he does not receive his product within a maximum period of 30 days and the shipping is the responsibility of the customer.
The customer has, under the terms of the law, the right of contractual termination, which must be exercised by registered letter with acknowledgment of receipt, issued, within a maximum period of 14 days from the date of receipt of the order, to the following address: Parque Industrial Beco da Via G nº1 Freguesia da Conceição, 9600-499 Ribeira Grande.
In other words:
The reflection period due to the customer who purchases at a distance, during which he can return the acquired good, becomes 14 days for the whole European Union (law).
Return shipping is the responsibility of the customer.
In case of contractual termination, the customer has a maximum period of 30 days, counting from the date of receipt of the order, to return to the company at the above address, the product (s) purchased with ( s) respective packaging (s) in excellent condition, together with a copy of the sales invoice and the document proving receipt of the order.
After receiving the returned order and all the documents referred to in the previous point, the company will reimburse, preferably by the same payment method if possible, within a maximum period of 14 days, the amounts paid by the customer, without any expenses for this, except for shipping costs if applicable, except as provided in the following point.
Consumer disputes
The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, the COMPANY provides all the information so that it can exercise its right of complaint with an official entity, third party and impartial to the process. So, if you were dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can access this official website https://ec.europa.eu/consumers/odr and expose your dispute.
All electronic messages sent during access to the online store, including e-mails and messages through an internet browser, will be considered, for the purposes of the applicable law, as contractual declarations.
Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between you and the merchant, who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘committee responsible for consumer disputes’.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.
Suggestions from alternative dispute resolution entities:
Cniacc – National Center for Consumer Conflict Information and Arbitration
Lisbon Consumer Conflict Arbitration Center
http://www.centroarbitragemlisboa.pt/
Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
Ciab – Information Center
, Mediation and Consumer Arbitration (Consumer Arbitral Tribunal)
Cicap – Consumer Arbitral Tribunal
Final dispositions
All electronic messages sent during access to the online store, including e-mails and messages through an internet browser, will be considered, for the purposes of the applicable law, as contractual declarations.
The COMPANY may send the customer information about new products, promotions or others of interest to the customers of the online store, if the customer has signed up for the newsletter.
For any comments, or questions, please contact our customer service hotline at (+351) 968233234 or email acoresmel@sapo.pt .